Terms of Service
Last Updated: March 1, 2025
Introduction
These Terms of Service ("Terms") govern your use of the website operated by Burnaby Heating ("we," "our," or "us") and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms.
Services
Burnaby Heating provides HVAC services, including but not limited to furnace installation and repair, air conditioning services, heat pump solutions, water heater services, boiler services, and ventilation and air quality services. All services are subject to availability and may vary by location.
Appointments and Scheduling
When scheduling an appointment for our services, you agree to:
- Provide accurate and complete information
- Be present or have an authorized representative present during the scheduled service time
- Provide reasonable access to the areas requiring service
- Notify us at least 24 hours in advance if you need to cancel or reschedule
Pricing and Payment
Pricing for our services is based on the specific requirements of each job. We will provide you with a quote before beginning any work. Payment is due upon completion of services unless otherwise specified in a written agreement. We accept various payment methods, including credit cards, debit cards, and electronic funds transfers.
Warranties and Guarantees
We provide warranties on our workmanship and on certain products as specified at the time of service. These warranties are subject to proper use and maintenance of the equipment. Warranty details will be provided in writing for each applicable service or product.
Limitation of Liability
To the maximum extent permitted by law, Burnaby Heating shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website
Indemnification
You agree to defend, indemnify, and hold harmless Burnaby Heating and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Changes to These Terms
We reserve the right to modify these Terms at any time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review these Terms frequently to stay informed about any changes.
Contact Us
If you have questions or concerns about these Terms, please contact us at:
Burnaby Heating
2800 Douglas Rd B
Burnaby, BC V5C 5B7
Phone: (604) 704-0300
Email: info@burnabyheating.ca