Privacy Policy
Last Updated: March 1, 2025
Introduction
Burnaby Heating ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website
- Request a quote or service
- Sign up for our newsletter
- Create an account
- Participate in promotions or surveys
The personal information we collect may include:
- Name, email address, phone number, and mailing address
- Billing information and payment details
- Information about your home or business HVAC systems
- Service history and preferences
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and completing transactions
- Sending administrative information, such as appointment confirmations
- Sending marketing communications, if you have opted in
- Responding to inquiries and providing customer support
- Conducting research and analysis to improve our website and services
Disclosure of Your Information
We may share your personal information in the following situations:
- With service providers who perform services on our behalf
- With your consent or at your direction
- To comply with legal obligations
- To protect and defend our rights and property
- In connection with a business transfer, such as a merger or acquisition
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access and receive a copy of your personal information
- The right to correct or update your personal information
- The right to request deletion of your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Burnaby Heating
2800 Douglas Rd B
Burnaby, BC V5C 5B7
Phone: (604) 704-0300
Email: info@burnabyheating.ca